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Support

At Tennmak we are constantly working to keep our customers satisfied and up to date with our products. Let us know in case you miss any information and we will make sure it is taken care of.

Return Form

If you believe you are experiencing a problem with one of our products, please begin with contacting your point of sales for further instructions on how to proceed. The point of sales is your first hand in helping you with the warranty reclaim.

Begin by reading the "Customer Service and Warranty" page. If you believe your product is covered by our warranty,

Please contact us on below emails for support or any other enquiries.

info@tennmak.com
support@tennmak.com

 

Support section

What countries do you ship to? Tennmak ships worldwide, we believe everyone should have the right to awesome earphones and speakers.

 Where does my order ship from? Tennmak uses a sophisticated logistics structure with warehouses in the US, United Kingdom and Hong Kong. Our order system automatically calculates the shortest distance to you and ships from that warehouse.

 What payment options do you have? We accept all major credit and debit cards such as American Express, Visa, Mastercard, Alipay & Western Union.

 What is the status of my order? After you place your order you will receive an order confirmation detailing your purchase. Once your order ships you will get an e-mail with details on how to track your order. If you haven't received this e-mail within 3 business days of placing your order please contact us at store@tennmak.cn

 My headphones keep falling out of my ear The size and anatomy of your ear-canal varies from person to person. Therefore we include various sizes of ear-tips with your earphones. We suggest trying on each pair for a short amount of time to see which fits your ears best.

 Does your headphones work with all MP3-players?

Tennmak headphones work with all products that use a 3.5mm plug. Our earphones with mic should generally work with these devices as well, but the remote/microphone functionality might be limited.

 

 

Tennmak

info@tennmak.com       support@tennmak.com

 

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